Its evident that retailers are pressing companies like Lenovo and Toshiba to give them products at discounts as they have to compete among themselves to offer a competitive price to sonsumers due to e-retailing sites like flipkart and Snapdeal. Issuing statements like the below one, Companies like Lenovo and Toshiba will only make a mockery of themselves. Online retailing is here and will only grow with time offfering consumers with more and more competitive pricing. The e retailers are only connecting the authorised retailers with the consumers with all the privilages as those who buy a product from a physical shop.
Lenovo warns users Amazon, Flipkart and Snapdeal are not authorised resellers
Chinese PC and smartphone maker Lenovo has issued an advisory cautioning consumers when buying its products from e-commerce companies like Snapdeal, Flipkart and Amazon.in, as these are not its authorised resellers.
"What we have noticed in the past few months is that some of these sites, and largely due to a marketplace kind of a setup, there are a lot of resellers that have cropped up, which are selling at very low predatory prices. These we believe may or may not be an authorised or genuine products," said Sudhin Mathur, Director, Smartphones, Lenovo India.
He added that the company has issued an advisory with a list of all authorised stores and genuine partners.
"E-commerce websites like Snapdeal, Flipkart and Amazon India are not authorised Lenovo resellers. We encourage you to check your warranty entitlements when you buy from these websites," Lenovo said in the advisory on its website.
In a bid to woo customers, e-commerce companies may offer heavy discounts on products, which are sometimes below prices offered in the offline market.
When contacted, Snapdeal said it takes "utmost care" to list products only by those sellers who have the necessary authorisation to sell these products.
"Customers can rest assured that all the products including Lenovo and Toshiba products which are available on Snapdeal.com are genuine and eligible for warranty," a Snapdeal spokesperson said.According to an Amazon India spokesperson, sellers are "contractually obligated to list genuine products" with manufacturer warranty. This applies to all brands, it added.